our terms & conditions

CONDITION OF PAYMENT

A 100% deposit or upfront credit card payment will confirm all bookings. No booking can be confirmed without the required proof of payment or credit card authorisation. We accept all legal tender for payments.

Payments can be made online when making a reservation. Telephonic reservations will require the completion of a credit card authorisation form to secure booking.

A child of 12 years and older will automatically be regarded as an adult and charged the full adult rate for all services. Children under 12 years of age will qualify for the lower advertised rate.

Price is inclusive of Value Added Tax. The exchange rate is calculated daily and therefore is subject to fluctuations.

 

CANCELLATION POLICY

 

We encourage advance bookings based on demand. Our cancellation policy is as below:

  • No shows and cancellation within 7 days of departure – 100% cancellation fee

*This fee will be debited on the day of the trip if the above applies.
A full refund will be considered on merit, by management, in the event of illness, hospitalisation, accident or death, upon receipt of proof thereof.

A full refund will be granted should the activity be cancelled in the interest of safety, prior to the trip.

In the event that there is no shark activity while on a shark cage diving tour with Sharklady Adventures, then a voucher will be offered. This voucher is not transferable – your name and passport number will be recorded on the voucher. If a shark has been sighted from the boat, we will consider that a successful trip. The transfer fee is non-refundable.

 

LIABILITY

 

All guests are required to sign an indemnity form prior to the activity thereby acknowledging that the activity is undertaken at own risk.

Any unaccompanied minor (under 18 years of age) requires the indemnity to be signed by a parent/legal guardian prior to the activity.

 

PHOTOGRAPHIC MATERIAL

 

The company shall be entitled to take photographs, films and videos (including in electronic format) of the client during his excursions, and may use such photographic, film and video material for the purpose of any advertising or brochure productions, which the client irrevocably gives his consent thereto, and without any consideration being payable to the client.

 

GENERAL

 

All trips are subject to weather conditions and times may vary accordingly.

Upon the confirmation of any booking, it shall be regarded that the client has read and accepted all the terms and conditions contained herein.

All terms and conditions are subject to South African Law & Jurisdiction.